At The Kit Room, we aim to provide a seamless shopping experience. Please review our policy regarding shipping, exchanges, and the handling of defective items below.
We aim to process and ship all orders within 24–48 hours of purchase, ensuring your kit is on its way to you without delay.
Orders are carefully inspected before dispatch so that what reaches your door matches exactly what you ordered — down to the size and version.
Once dispatched, a tracking link will be shared via WhatsApp or email so you can easily monitor your shipment's progress.
We ensure a smooth and reliable tracking process to keep you informed every step of the way — because you shouldn't have to chase your own order.
thekitroom.in does not offer cash or credit refunds. We provide exchanges exclusively for sizing errors or defective orders.
We provide exchanges exclusively for sizing errors or defective orders. No cash or credit refunds are offered.
If the size does not fit correctly, an exchange request can be raised within 2–3 days of delivery.
Exchange is not applicable if the order was placed during a sale or if a discount coupon was used at checkout.
If you receive a defective product or incorrect item compared to your original order, the company will bear all shipping charges to rectify the mistake.
If the item matches your order but you wish to exchange for a different size, the customer will be responsible for all shipping charges associated with the exchange process.
Custom gear is unique to you and is non-returnable. We only accept exchanges for customized items if the customization is incorrect upon receipt.
If you receive a customized item with an error on our part, we will fully cover all costs to make it right — because your name on the back deserves to be correct.
To be eligible for an exchange, the item must meet all of the following conditions at the time of return:
Unused, unworn, and unwashed — the item must be in its original, pristine condition.
Undamaged with original tags attached — all manufacturer tags must remain intact.
Original packaging intact — including the invoice and courier receipt. Damaged or soiled products will not be accepted under any circumstances.
If you have any questions about your order or our policy, our team is here to help. We are collectors, not just a company — your satisfaction matters to us personally.
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