Write to support@thekitroom.in with the subject line:
"Order Cancellation Request – [Your Order ID]"
Include your Order ID in the email body so we can locate and process your request immediately.
The Kit Room
CANCELLATION
POLICY
Changed your mind? No problem. At The Kit Room, we understand that plans can change. You are able to cancel your order within 12 hours of placing it, no questions asked — although we'd love to know what changed your mind so we can improve!
Cancellation Window
Cancel Within
12 Hours
You have a full 12-hour window from the time of placing your order to request a cancellation — no questions asked.
Simply reach out through any of our contact channels within that window and our team will process your cancellation promptly.
If your order is shipped or fulfilled within those 12 hours, we unfortunately will not be able to cancel it. Once dispatch begins, our standard Exchange-Only Policy applies upon delivery.
Order Edits
Need To
Make Changes?
If you need to make any changes to your order — such as updating a size or shipping address — please contact us through any of our channels within 12 hours of placement.
Our customer care team will do their best to accommodate your request before the order is dispatched.
Once the dispatch process has begun, we are unable to make any edits and the standard Exchange-Only Policy will apply upon delivery.
How To Cancel
Three Ways
To Reach Us
Use any of the following channels within the 12-hour window to cancel your order or request changes.
Message us directly at +91 9344030647 with your Order ID and cancellation request.
WhatsApp is our fastest response channel — ideal if you need to act quickly within the 12-hour window.
Website
Use the dedicated Contact Us section on our website to submit your cancellation or edit request.
Fill in your order details and our team will get back to you as quickly as possible within the 12-hour window.
Important Note
Once Dispatched,
We Can't Stop It
If your order is shipped or fulfilled within the 12-hour window, we unfortunately will not be able to cancel or edit it — even if you contact us in time.
Once the dispatch process has begun, the order is in the hands of our logistics partner and cannot be recalled.
In this case, the standard Exchange-Only Policy will apply upon delivery. Please refer to our Shipping & Returns Policy for full details on how to proceed.
Quick Summary
What To
Remember
01
12-Hour Rule
All cancellation and edit requests must be made within 12 hours of placing your order.
02
Pre-Dispatch Only
If your order ships within those 12 hours, cancellation is no longer possible regardless of timing.
03
Post-Dispatch
Once dispatched, our Exchange-Only Policy applies upon delivery for eligible issues.
We're Here To Help
Act Fast.
We've Got You.
Changed your mind? Don't stress — just reach out within the 12-hour window and we'll take care of it. We're collectors too, and we know plans change.
Email Us WhatsApp Us— The Kit Room Team